Payment Methods

We use the leading payment processes on the internet today, PayPal and Stripe, to process all orders. 

Orders can be securely paid by all common Credit Cards, Debit Cards and PayPal. Full details of our strict security measures are below, else go to your cart knowing toy payments are 100% secure.


PCI Compliance

By utilizing these processors, we are able to achieve full PCI-DSS compliance for your payments. This means no sensitive data ever reaches unsecured servers, ensuring your sensitive information remains safe.

HTTPS Secure Connection

All pages, component, and assets are encrypted using TLS (SSL), including our public website, shopping cart, and checkout.

All card numbers are encrypted with AES-256. Decryption keys are stored on separate machines with the payment processors.

Stripe Payments (Credit Card)

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1 and is the service used for all Visa, Mastercard and Maestro payments.

This is the most stringent level of certification available in the payments industry.

To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

PayPal Payments

If you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

  1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
  2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
  3. You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

Payments through PayPal can be traced through PayPal.

ApplePay Payments

Payments made through ApplePay are processed with the Apple account associated with your Apple device.

ApplePay can be used for all items in the store and can be traced through your Apple account.

GooglePay Payments

Payments made through GooglePay are processed with the Apple account associated with your Android device.

GooglePay can be used for all items in the store and can be traced through your Google account.

ShopifyPay Payments

ShopifyPay is a service run by Shopify and back by Stripe to allow universal payments across all stores using Shopify as it's foundation.

All ShopifyPay payments are processed with the same security as Stripe and can be traced through the credit or debit card associated with your Shopify account.

More information

If you have any concerns about the security of the cart, please contact us and we will be happy to explain it to you further else go to your cart knowing toy payments are 100% secure.

Can I return an item if I choose the wrong size?

Since all of our apparel is custom made to order, we cannot accept returns on any customized or personalized orders. We will happily exchange items that do not fit for another size and send free replacements for any item not made correctly to its specifications. 

For orders without any customizations or personalization, we will issue an 80% money-back guarantee. The 20% covers the restocking of unused and undamaged items.

What types of fabrics do you use for jerseys? Is it just the budget Chinese fabric?

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Do you have different materials for your winter jerseys?

Yes. All of our winter jersey range can be customized to be lined with thermal fleece for ultimate warmth in those cold months.

What types of chamois do you use in your cycling bibs?


All cycling bibs and knicks at Rossettibike.us use a premium, breathable 9D silicone gel pad suitable for all type of cycling. You can see an image of the chamois on each product page.

Do you use grippers on your cycling bibs and knicks?


Yes, we use our 45mm low-profile pro-band gripper for all shorts, knicks and bibs to provide extra comfort compared to a standard gripper.

Is your gear Chinese or US sizes?

Is your gear Chinese or US sizes?
Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.

Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase

Do you ship worldwide?


Yes. We provide standard and express shipping to over 108 countries around the world.

There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.

How long does shipping take?


Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched.

Express shipping is usually takes 2-5 business days to most major markets.

Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched.

Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.

Do you provide tracking information?


Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”


For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?


For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

Can I cancel my order?


All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Can I request an exchange for an item that doesn't fit?The product doesn’t fit?

No problem. We will arrange the new order for you at a discount of 80% off the original item (well below the cost for us to manufacture, pack and dispatch) and send an email with details for finalizing the new order.

For the full process, check our Return Policy.