Return & Refund Policy

We hope you love what you've ordered! But just in case you're not satisfied, we've made the exchange/return process super easy.

Returns

Since all of our apparel is custom made to order, we cannot accept returns on any customized or personalized orders. We will happily exchange items that do not fit for another size and send free replacements for any item not made correctly to its specifications. 

For orders without any customizations or personalization, we will issue an 80% money-back guarantee. The 20% covers the restocking of unused and undamaged items.

Our policy lasts 60 days from when the order was delivered. If 15 days have gone by since your purchase, please contact us at (whatsapp) to see options for how we can ensure your customer satisfaction.

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn with the tags still on. You may return your item in the original, or your own packaging taking care to keep it protected.

Refunds

Once your return request is received and approved, your refund will be processed, and a credit will automatically be applied to the original method of payment.

  • The maximum amount refunded will be 80% of the purchase price. 
  • Customizations, special requests and personalization text cannot be refunded.
  • Adding thermal fleece, changing the gender or length of an item will be refunded 80% of the purchase price.
  • Please note financial institutions can take up to 7 business days to process these requests.

There are certain situations where only partial refunds may be granted: (if applicable)

  • An item has been soiled, damaged or modified
  • Any item not in its original condition
  • Any item that is returned more than 15 days after delivery

Exchanges

The product doesn’t fit? No problem. We will arrange the new order for you at a discount of 80% off the original item (well below the cost for us to manufacture, pack and dispatch) and send an email with details for finalizing the new order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be emailed to you.

Shipping

We will provide a return label free of charge for you to ship returnable products back to our warehouse.

Can I return an item if I choose the wrong size?

Since all of our apparel is custom made to order, we cannot accept returns on any customized or personalized orders. We will happily exchange items that do not fit for another size and send free replacements for any item not made correctly to its specifications. 

For orders without any customizations or personalization, we will issue an 80% money-back guarantee. The 20% covers the restocking of unused and undamaged items.

What types of fabrics do you use for jerseys? Is it just the budget Chinese fabric?

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Do you have different materials for your winter jerseys?

Yes. All of our winter jersey range can be customized to be lined with thermal fleece for ultimate warmth in those cold months.

What types of chamois do you use in your cycling bibs?


All cycling bibs and knicks at Rossettibike.us use a premium, breathable 9D silicone gel pad suitable for all type of cycling. You can see an image of the chamois on each product page.

Do you use grippers on your cycling bibs and knicks?


Yes, we use our 45mm low-profile pro-band gripper for all shorts, knicks and bibs to provide extra comfort compared to a standard gripper.

Is your gear Chinese or US sizes?

Is your gear Chinese or US sizes?
Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.

Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase

Do you ship worldwide?


Yes. We provide standard and express shipping to over 108 countries around the world.

There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.

How long does shipping take?


Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched.

Express shipping is usually takes 2-5 business days to most major markets.

Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched.

Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.

Do you provide tracking information?


Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”


For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?


For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

Can I cancel my order?


All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Can I request an exchange for an item that doesn't fit?The product doesn’t fit?

No problem. We will arrange the new order for you at a discount of 80% off the original item (well below the cost for us to manufacture, pack and dispatch) and send an email with details for finalizing the new order.

For the full process, check our Return Policy.